Check-in Informations


We endeavour to make your journey hassle-free, starting with numerous options for check-in. However, regardless of how you check-in, please note that check-in will close 45 minutes prior to scheduled departure time. Customers are also expected to be present at the boarding gate at least 25 minutes prior to scheduled departure time.

 Online Check-InMobile Check-InAirport Check-InMetro Check-in at Delhi
Availability 48 hours before
scheduled departure
48 hours before
scheduled departure
2.5 hours before
scheduled departure
Between 12 hours and 2 hours
before departure

Web Check-in Terms and Conditions

  • Customers may check-in on our website or using our mobile app and they will receive e-Boarding Pass (Web and Mobile Boarding Pass) on their preferred email address.
  • Please note that web check-in will close 60 minutes prior to scheduled departure time. Customers are also expected to be present at the boarding gate at least 15 minutes prior to the departure time.
  • Please read the notes printed on your boarding pass carefully.
  • Vistara reserves the right to change the seats for the customers (checked-in using Web Check-in) to occupy Emergency exit seats in order to comply with safety regulations or a change in aircraft configuration.
  • It is mandatory to produce a Web Check-in boarding pass for security clearance as well as for boarding. A valid Photo identification (Official Government issued photo identification, Driving license, Election photo identification, Passport), Photo credit card may be requested any time at the airport.

Web Check-in is not available for:-

  • Customers with special service requests such as wheel chairs, extra seats, visual and hearing impairment, unaccompanied minors, stretcher etc.
  • Staff travel, Industry Discount tickets, upgrade vouchers and agent discount tickets.
  • International credit card bookings where card verification is required before boarding the flight. The intimation for the same is sent to the card holder’s email mentioned in the booking reference.
  • Groups of more than nine people on the same booking

Important Points

  • Customers can make changes to the seat preference.
  • Customers cannot offload themselves through Web or Mobile check-in.
  • Customers having any check-in baggage, the bags will have to be presented along with a valid photo ID to our airport check-in counter before the counter closure time which is at least 45 minutes prior to departure of the flight.
  • If the customer is not able to reach the gate before the boarding gate closure (15 minutes prior), the customer will be offloaded from the flight and the ticket would be considered as No Show. The No Show policy as per the fare rules will applicable on the same.
  • If a customer is not carrying the printed copy of the boarding card, the same can be collected from the check-in counter by providing a valid photo ID, before 45minutes to departure of the flight.

Metro Check-in Terms and Conditions

  • Customers travelling on Vistara flights can check-in at the New Delhi metro station.
  • Check-in counters will be functional at 0600-2000 hours.
  • One dedicated check in counter will be available at the metro stations.
  • All baggage screening will be processed by CISF and strapped by DMRC.
  • Oversize and fragile baggage will be not be accepted at the metro check in stations.
  • Customers can enter the airport only 6 hours prior to departure.
  • Customers can collect their boarding pass and check-in their baggage at the metro station.
  • The journey from New Delhi metro station to the Airport station will take approximately 19 minutes.
  • The airport departure level is approximately a 10 minute walk from the airport metro station.
  • No payments can be made at Metro station.
Tips for preparing to fly

Preparing To Fly

At Vistara, your comfort and safety is our priority. You may be a seasoned traveller or flying for the first time but travelling by air entails a few preparations to ensure a pleasant experience.

You must ensure that you carry the necessary documents. These include tickets, valid photo IDs and other relevant IDs for concessionary fares you may be availing.

Check-in counters will open 2 hours 30 minutes before departure and close 45 minutes before scheduled departure time for all cabin classes. Give yourself enough time to reach the airport, keeping in mind traffic congestions, inclement weather and other delays.

Be certain that all your baggage has been tagged and identified. As some airports have more than one terminal, do ensure that you know which terminal you are departing from.

If you are nauseous due to in-flight turbulence, open the air vents, lie back with the seat in reclining position and relax. Air sickness bags are also provided in the seat pocket in front of you, should you require this.

You are advised to not experiment with self-medication. In case of early morning flights, avoid a late night with spicy food and alcoholic beverages the previous day.

Should you need any assistance onboard, please feel free to reach out to our cabin crew.



Special assistance for flight travelling

Special Assistance

We offer a number of services for customers who may be in need of special assistance. If you require special assistance, we recommend you keep in mind the following:

  • Make your reservation as early as possible to allow us to serve your needs better.
  • Any requirement for assistance/special needs must be conveyed at least 48 hours prior to travel by contacting our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222. However, we advise you to convey this information as early as possible.  
  • Let our ground staff and cabin crew know of your requests upon check-in or at the departure gate.  
  • Check-in at least 2 hours prior to your scheduled departure to ensure a seamless flight experience.  
  • All fit to fly certificates must be issued by treating physicians in accordance with specific cases.  
  • Customers who are not self-reliant (capable of taking care of all their physical needs independently in-flight) are required to travel with a ticketed companion for assistance.
If you are unable to find the relevant information below, please get in touch with our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222 who will be more than happy to address your queries.  


Prior to booking or travelling with us, it is important that you inform your treating gynecologist of your travel plans and seek medical guidance. 
For uncomplicated single pregnancies, we restrict expectant mothers from travelling beyond their 36th week of pregnancy. Expectant mothers wishing to travel between their 29th and 36th week of pregnancy must carry a medical certificate issued by her treating gynaecologist/obstetrician confirming the number of weeks of pregnancy, expected date of delivery, absence of complications (past or present) and fitness to fly on the doctor's letterhead.  
For uncomplicated multiples pregnancies, we restrict expectant mothers from travelling beyond their 32nd week of pregnancy. Expectant mothers wishing to travel between their 29th and 32nd week of pregnancy must carry a medical certificate issued by her treating gynaecologist/obstetrician confirming the number of weeks of pregnancy, expected date of delivery, absence of complications (past or present) and fitness to fly.
For complicated single or multiple pregnancies, we restrict expectant mothers from travelling beyond their 32nd week of pregnancy. Expectant mothers wishing to travel between their 29th and 32nd week, must be accompanied by at least one qualified doctor (minimum MBBS) and must have received medical (MEDA) clearance from Vistara’s medical department.  

Post Delivery

Following delivery without complications, mothers are permitted to fly 48 hours after delivery. If you wish to travel between 48 hours up to the 7th day following normal delivery, you must obtain a fit to fly certificate from your treating obstetrician. After 7 days following normal delivery and in the absence of any complications, you can fly without any restrictions.  
Following a cesarean/complicated delivery, you are permitted to fly one week after delivery, provided you have been issued a fit to fly certificate by your treating obstetrician.  

Infant Travelers

Infants are classified as children between the age of 7 days and 2 years on date of travel. Proof of age is required, so please carry the infant’s valid ID for inspection at the airport on date of travel.  
Infants under the age of 7 days will only be permitted on the flight following medical authorization from Vistara’s Customer Service Centre.  

Unaccompanied Minor (s)

Children aged between 5-12 years can travel alone as unaccompanied minors onboard Vistara flights. Parents/guardians have to ensure that all Unaccompanied Minor (UM) customers are carrying the correct photo identification, which is mandatory for travel. 
We provide a dedicated service which ensures that your children will be looked after for the whole journey. During the trip your children will be escorted by airline staff through all the airport processes and seated in the aircraft where our cabin crew will keep a watchful eye on them. Your children will then be handed over at the destination to the authorized individual specified in the UM form. A fee of INR 1900/- will be charged for each unaccompanied minor. 
Customers aged between 13-18 years are regarded as young customers and may travel if parents/guardians choose to waive the UM handling of the child by signing the “UM Assistance and Handling Waiver Form”. If you wish your child to be treated as an unaccompanied minor, then this can be arranged for. 
Please note that a young customer cannot be held responsible for a 5-12 year old child who will be treated as an UM.  
Please get in touch with our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222 should you wish to enquire about any other special assistance requirement pertaining to unaccompanied minors.  

Passengers with Limited Mobility

Should you require one, we will provide a wheelchair during your journey with us. However, as there are a limited number of wheelchairs allowed on board, request for wheelchair must be made at the time of booking. This will enable us to provide the best possible service for your needs.  
We will also carry your personal wheelchairs on board without any extra charges. However, as relevant airport operators/handling agencies may levy extra charges, we advise you to clarify with the airport of embarkation and disembarkation prior to travelling. 
Please note that if you are travelling with your own wheelchair, only manual/collapsible wheelchairs and wheelchairs powered by non-spillable batteries (terminal disconnected, insulated and sealed) are permitted onboard Vistara flights. Wheelchairs with a wet cell battery can only be accepted as checked-in baggage.  
Should you have any further questions about our wheelchair service please contact our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222.

Visually/Hearing impaired passengers

Passengers with Visual Impairment:
We accept seeing-eye dogs in every cabin class on our aircraft. To assist us to serve you better, we request visually impaired customers who will be travelling with a guide dog to inform our Customer Service Centre (+91 928 922 8888 or +91 995 896 2222) at the time of booking. 
If you are travelling with a guide dog please ensure that:
  • The dog must be properly trained.
  • The dog must be adequately harnessed.
  • A muzzle is available for the dog, if required.
  • The dog does not occupy a seat.
  • A moisture absorbent mat is placed on the cabin floor underneath the dog at all times.  
Passengers with Hearing Impairment:
For hearing impaired customers we offer a meet and assist service at departure and upon arrival if required. If you require this or any other assistance within the airport, please identify your needs at check-in or at the time of booking by contacting our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222.

Medical Cases

If you are planning to travel with Vistara and require any of the below mentioned special assistance, please ensure you contact our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222 to make your booking so that we are able to provide you the best possible service.
  • Carriage of life saving and other medical equipment on board – Please get ‘Physician’s Statement For Medical Equipment’ form filled from the (minimum MBBS qualified) doctor. This form is available on company website in the section of ‘Special Assistance’.
  • Medical clearance – Required for medical oxygen requirement on board, recent major surgeries/hospitalisations/illnesses/injuries etc, suffering from infectious diseases, any medical condition which may require medical attention/special treatment on board, any medical condition which may deteriorate due to aircraft /airport environment or pose safety/security risk to the passenger herself/himself or to other passengers and crew members traveling in aircraft.
  • For medical clearance MEDIF form (available on company website in the section of ‘Special Assistance’) will need to be filled and submitted as per instructions mentioned therein,
  • Part-1 of MEDIF form - To be filled by travel agent or customer themselves. Declaration in part-1 is compulsory and should be signed by customer or his/her relative/representative.
  • Part-2 and 3 of MEDIF form – To be filled and signed with stamp of doctor (minimum MBBS qualified). All columns to be filled. No column to be left blank. If any column is not relevant, please mention ‘Not Applicable’ therein.
  • For detailed clearance guidelines, please refer ‘Medical Clearance Guidelines For Air Travel’ document on company website in the section of ‘Special Assistance’.
  • Minimum time for medical clearance application is 48 hours before the flight and for stretcher case handling it is minimum 48 hours before the flight.
  • Maximum duration before the flight when such application can be made is 10 days before the flight.
Customers who are diagnosed epileptics, and if 24 hours have passed since their last epileptic fit, will be able to travel aboard Vistara flights. This is on the condition that they are carrying their medication with them in their cabin baggage and are carrying a fit to fly certificate, which has been issued within 48 hours prior to departure.

If you have suffered from an epileptic fit/convulsion during the 24 hours preceding departure, you will not be accepted for travel on a Vistara flight.
Mental Disorders
Customers who have a diagnosed psychiatric illness are required to provide a fit to fly certificate issued within 48 hours of scheduled departure time. If the customer has suffered from any psychiatric conditions which required hospitalization or sedative medical treatment within the last 14 days prior to travel, then MEDA clearance will be required.  

We request customers suffering from epilepsy/mental disorders to carry extra amounts of medicine to cover unexpected situations and advise them to avoid alcohol consumption prior to flying, ensure they are properly rested and avoid sleep loss, fatigue and exhaustion.  

We also offer a meet and assist service to facilitate your journey. If you require any assistance within the airport, we request you to identify your need(s) at the time of booking via our Customer Service Centre on +91 928 922 8888 or +91 995 896 2222

Stretcher Handling
We provide special handling for customers who, due to their physical or mental condition or in condition where they cannot utilise normal aircraft seat in sitting position; can only travel on a stretcher fitted in the aircraft or require medical clearance in conditions mentioned above.

Provided there’s no change of aircraft at intermediate points, we accept carriage of stretcher on all domestic flights. However, carriage of customer on a stretcher aboard a Vistara flight is subject to prior approval, availability and payment of the applicable fees/fares.

Bookings of stretcher carriage can only be made through the Vistara Customer Service Centre. Customers may contact us on +91 928 922 8888 or +91 995 896 2222 to enquire about the process and restrictions associated with such travel.


Tata Airlines

Baggage Conditions

Find out everything you must know about taking baggage with you when you fly with us. Improper carriage of baggage can cause a lot of inconvenience. Hence, make sure your baggage is properly packed and tagged. The following tips will be handy -

  • Make sure you are aware of your free checked baggage allowance. Any items over your allowance will be charged as excess baggage.
  • Don’t pack any valuables in your checked-in baggage.
  • Label your bags correctly with your name and address and remove tags and labels left over from previous flights.
  • Make sure you know your hand baggage allowance. and the latest restrictions on carriage of certain items in your hand baggage.
  • Make sure you take medication, important documents, valuable items and cash in your hand baggage.
  • Before checking-in please make sure you declare, if you are carrying any arms or explosive substances.
  • Battery cells in any electrical / electronic items are permissible now & will now not be removed at the security point. Loose battery cells / dry cells carried in the hand baggage are liable to be removed. Please carry such items in checked baggage only.

You can read specific details pertaining to the type of baggage below.

Hand Baggage

  • Please ensure that your hand baggage in the cabin does not exceed the dimensions of 55cms (22 inches) x 40cms (16 inches) x 20cms (8 inches) and a total weight of 7 kgs in Economy and 12 kgs in Business and Premium Economy.
  • If you are travelling with children, they are entitled to the same cabin baggage allowance as adults. This, however, is not applicable in case of infants. Should you be carrying a carrycot, or a fully collapsible pushchair/stroller, you can carry them as checked-in baggage.
  • An odd sized cabin baggage not conforming to the specified dimension will not be allowed in the cabin. Such baggage will be removed and will be loaded in the hold as per rules.
  • In addition to one piece of cabin baggage or package, you may also be permitted to carry on of the following personal items, subject to security regulations:
    1. A lady's handbag.
    2. An overcoat or wrap.
    3. A rug or a blanket.
    4. A camera or binoculars.
    5. Reasonable amount of reading material for the flight.
    6. Infant's feed for consumption during the flight and infant's carrying basket, feeding bottle, if an infant is carried.
    7. A Walking stick.
    8. An umbrella (Folding type).
    9. Medicines required during Flight like Asthma inhaler etc.
    10. A Laptop.

Check-in Baggage

If you are carrying baggage that exceeds the size and the specifications of the cabin baggage, you must carry it as Checked-in baggage. Following are the allowances for free baggage as per the cabin class you choose to fly with us:

CabinBaggage Allowance (kg) per Customer (except Infant)
Premium Economy20

The maximum weight permissible for a single piece of baggage is 32kgs.

Excess Baggage

Should your baggage exceed the limitations of the Free Baggage Allowance, an excess baggage charge has to be paid. The excess baggage will be charged at :

Cabin ClassEconomyPremium EconomyBusiness Class
Excess baggage
  INR 300/-* per KgINR 300/-* per KgINR 300/-* per Kg

*Excluding taxes

Dangerous Goods

Your security is our priority. Keeping this in mind, there are certain items that are not allowed in cabin baggage or in person, such as, liquids, gels, or aerosols exceeding 100ml (this includes beverages, shampoos, sun tan lotions, creams, toothpaste, hair gels, hair sprays, liquid cosmetics or any other items of similar consistency). Exceptions to this include: medicines, inhalers accompanied by prescriptions and baby food. These items will be carried in one clear transparent re-sealable, one litre size plastic bag and will be subjected to the prescribed screening and security checks.

Please ensure all your cabin baggage is stored in the overhead cabin lockers, or stored under the seat in front of you. Occasionally we may not have space to stow all hand baggage safely and as a result you may be asked to check in some or all of your hand baggage at the boarding gate.

For a comfortable journey, we suggest that most items are placed in your checked-in baggage. Items of value /importance, those required by you on-board the aircraft or required in connection with the journey should be carried in your hand baggage or on your person.

Carriage of “Kirpan” by Sikh Passengers

A ‘kirpan’ with a total maximum length of 9 inches (22.86 cms.), but a blade not exceeding 06 (six) inches (15.24 cms.), is permitted for carriage by a Sikh Passenger on him/herself, within India or on an Indian Registered aircraft.

Carriage of Arms and Ammunition

As per the provisions of the Aircraft (Carriage of Dangerous Goods) Rule 2003, a bona fide passenger can carry one licensed revolver, pistol or shotgun and fifty cartridges in registered baggage after declaring them at check-in counter and meeting all of the safety and security requirements.

If you are carrying arms and ammunition, you will need to fill out a declaration form at the check-in counter which will then be verified by the Airport Manager.

A handling charge of INR 5000 (plus Service Tax) will be levied for the carriage of firearms and/or ammunition. However, the following personnel are exempted from this charge following the presentation of appropriate documents and conditions:
1. Serving personnel from Defence forces, Para military forces and Police if travelling on duty and carrying an official movement order that authorizes the carriage of weapon and/or ammunition for official purposes.
2. Sportsmen travelling for a competition or representing the country providing they fulfil the following conditions:

  • Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
  • Valid licence/authorization of firearms and ammunition.
  • Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

For further details pertaining to this matter please contact our offices/Airports in advance.

Banned Items

Certain items are not permitted to be carried on person/ in cabin baggage or in registered baggage while travelling on board our flights. The list given below is not exhaustive and prevailing rules will apply.

Personal Items
Lighters, scissors-metal with pointed tips, realistic replica of toy weapons.

Sharp Objects
Box Cutters, Ice Axes/Ice Picks, Knives (any length and type except round-bladed, butter, and plastic cutlery), Meat Cleavers, Razor-type blades such as box cutters, utility knives, razor blades not in a cartridge, but excluding safety razors, Sabres, Sword

Sporting Goods
Baseball Bats, Bows and Arrows, Cricket Bats, Golf Clubs, Hockey Sticks, Lacrosse Sticks, Pool Cues, Ski Poles, Spear Guns

Guns and Firearm
Ammunition, BB guns, Compressed Air Guns, Firearms, Parts of Guns and Firearms, Pellet Guns, Realistic Replicas of Firearms, Starter pistols.
Axes and hatchets, Cattle Prods, Crowbars, Hammers, Drills (including cordless portables power drills), Saws (including cordless portable power saws), Screwdrivers (except those in eyeglass repair kits), Tools (including but not limited to wrenches and pliers), Wrenches and Pliers.
Martial Arts/Self Defense Items
Billy Clubs, Black Jacks, Brass Knuckles, Kubatons, Mace/Pepper Spray, Martial Arts 
Weapons, Night Sticks, Nunchakus, Martial Arts/Self Defense Items, Stun Guns/Shocking Devices, Throwing Stars


Items that can not be carried in Hand/Checked In baggage

Explosive Materials
Such as Flare Guns, Gun Lighters and Gun Powder, Explosive material. Blasting caps, Dynamite, Fireworks, Flares (in any form), Hand Grenades, Plastic Explosives and Realistic Replicas of Explosives.

Compressed gases
Such as (deeply refrigerated, flammable, non-flammable and poisonous) Such as Butane, Oxygen, Liquid nitrogen and Aqualung cylinders. (deeply refrigerated, flammable, non-flammable and poisonous)

Flammable Items
Such as Aerosol (any except for personal care or toiletries in limited quantities), Fuels (including cooking fuels and any flammable liquid fuel), Gasoline, Gas Torches, Lighter Fluid, Strike anywhere matches, Turpentine and Paint Thinner, Realistic Replicas of Incendiaries

Oxidizing materials
Such as bleaching powder, peroxides

Poisonous and infectious substances
Such as insecticides, weed-killers and live virus materials.

Radio-active materials

Such as acids, alkalis, mercury,wet cell batteries (except those in wheelchairs), oven or drain cleaners

Other dangerous articles
Such as magnetized, offensive or irritating materials.
Briefcases and attaché cases with installed alarm devices

Restricted Items
Certain other items such as the following may be carried only with advance approval according to policies of Vistara, interlining carriers and local regulations. Battery-powered wheelchairs with spillable/non-spillable batteries, dry ice, portable medical electronic devices etc.

Lost, Damaged or Delayed Baggage

Lost or Delayed Baggage
We aim to ensure that your baggage reaches its destination safe and sound. If, somehow, there is baggage which is not received, please contact Vistara personnel in the arrival hall. A report will be filed and a copy will be given with a reference number, which can be used to follow up on action.

Damaged Baggage
Luggage is designed to protect its content. In the course of normal handling, your luggage will acquire evidence of use such as, minor cuts, scratches, Scuffs, stains, dents, soil or other normal wear and tear that does not reduce the functionality and normal usage of the bag. We trust you understand that we are not responsible for this type of damage or any of the following:

  • Damage to over packed/oversized bags
  • Items of a fragile or perishable nature
  • Manufacturer/s defects

For baggage, which is damaged/pilfered, please contact Vistara personnel in the arrival hall to report.